Welcome to Testimonial Genius! This Privacy Policy explains how Testimonial Genius ("we," "us," or "our") collects, uses, shares, and protects information obtained from users ("you") of our website (testimonialgenius.com) and services (the "Service").
By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information for various purposes to provide and improve our Service to you:
a) Information You Provide Directly:
- Account Information: When you sign up or log in using Google Sign-In, we receive information from Google, such as your name, email address, and profile picture, as permitted by Google and your settings.
- Project Information: We collect the names you give to your analysis projects.
- Testimonial Data: We collect the testimonial text and associated data (like source, name, date, etc.) that you paste directly or upload via CSV files. You are responsible for ensuring you have the necessary rights and consents to provide this testimonial data to us for processing.
- Communications: If you contact us directly (e.g., for support), we may receive additional information you provide.
- (Future) Branding Information: If you use branding features, we may collect logos or color schemes you upload.
- (Future) Payment Information: If you subscribe to paid plans, we will use third-party payment processors (like Stripe) to collect payment information. We do not store your full credit card details ourselves.
b) Information Collected Automatically:
- Usage Data: We may automatically collect standard log information when you access the Service, such as your IP address, browser type, browser version, the pages you visit, the time and date of your visit, time spent on pages, and other diagnostic data. This helps us maintain and improve the service.
c) Information from Third Parties:
- Google Sign-In: As mentioned, we receive profile information from Google when you use Google Sign-In.
2. How We Use Your Information
We use the collected information for various purposes:
- To Provide and Maintain the Service: To allow you to create projects, upload testimonials, initiate analysis, view results, and export reports.
- To Process and Analyze Testimonials: To submit the testimonial data you provide to our AI service provider (Google Gemini) for analysis and generation of insights (themes, sentiment, summaries, highlights, recommendations).
- To Manage Your Account: To manage your user account, plan selection, and provide customer support.
- To Communicate With You: To send you service-related notices, updates, security alerts, and support messages.
- To Improve the Service: To understand how users interact with the Service, monitor usage, analyze trends, and improve functionality and user experience.
- For Security: To detect, prevent, and address technical issues or potential fraud.
- For Legal Compliance: To comply with applicable laws, regulations, or legal processes.
- (Future) To Process Transactions: To manage subscriptions and payments for paid plans.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- AI Service Provider (Google Gemini): We send the testimonial text data you provide to Google's AI services (Gemini) for processing and analysis. Google's use of this data is governed by their terms and privacy policies. We do not intend for this data to be used for training Google's general AI models, but you should review Google's policies.
- Cloud Hosting & Database (Google Cloud/Firebase): Your account information, project data, and analysis results are stored using Google Cloud Firestore, hosted by Google.
- Frontend Hosting (Vercel): Our website interface is hosted on Vercel. Vercel may collect standard web traffic logs.
- Backend Hosting (Replit/Railway): Our backend API is hosted on Replit or Railway. These platforms may collect standard operational logs.
- (Future) Payment Processors (e.g., Stripe): If you subscribe to a paid plan, your payment information is processed directly by our third-party payment processor.
- Legal Requirements: We may disclose your information if required by law, subpoena, court order, or other governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
- Business Transfers: If Testimonial Genius is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
- With Your Consent: We may share your information for other purposes with your explicit consent.
4. AI Processing Disclosure
Our Service utilizes artificial intelligence provided by Google (Gemini) to analyze the testimonial data you submit. This involves transmitting your testimonial text to Google's systems for processing. While we configure the service with the intent that this data is used solely to provide the analysis results back to you, the processing is subject to Google's data usage and privacy policies. We recommend you anonymize testimonial data locally before uploading if it contains sensitive personal information you do not wish to share with the AI provider.
5. Data Storage, Security, and Retention
- Storage Location: Your data (including account info, project details, and analysis results) is stored primarily on servers managed by Google Cloud (Firebase), which may be located in the United States or other regions where Google operates data centers.
- Security: We implement reasonable technical and organizational security measures designed to protect your information from unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee its absolute security.
- Retention: We retain your project data and analysis results as long as your account is active or as needed to provide you with the Service. We may retain account information and usage data for a longer period for legitimate business purposes or as required by law. You can typically delete your projects through the Service interface. Account deletion requests can be made via our contact information below (subject to verification).
6. Your Data Rights & Choices
Depending on your location, you may have certain rights regarding your personal information. These may include the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate information.
- Deletion: Request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, active subscription requirements).
Users in certain jurisdictions (like California under CCPA or Canada under PIPEDA) may have additional specific rights.
To exercise any applicable rights, please contact us using the details below. We will respond to your request in accordance with applicable laws and may need to verify your identity.
7. Children's Privacy
The Service is not intended for use by children under the age of 13 (or a higher age threshold where applicable by law). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verification of parental consent, we take steps to remove that information.
8. International Data Transfers
Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States (where our primary service providers like Google Cloud are based) and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
9. Notice to Users Outside Certain Regions (e.g., EU/EEA/UK)
Testimonial Genius is currently intended primarily for users located in the United States, Canada, and Mexico. Data protection laws differ significantly across jurisdictions. Users located in regions with comprehensive data protection laws like the European Union's General Data Protection Regulation (GDPR) should be aware that the Service may not fully meet all requirements specific to those regulations (such as mechanisms for data portability, appointment of an EU representative, etc.). If you are accessing the Service from such regions, you do so at your own risk and are responsible for compliance with local laws. We reserve the right to limit the availability of the Service or features to any geographic area or jurisdiction at any time.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: